Help & FAQ

❔Frequently Asked Questions

How long does shipping take?
Orders are typically processed within 1–3 business days. Once shipped, delivery times may vary depending on your location and carrier.

Do you offer returns or exchanges?
Due to the nature of our products, all sales are final. If your order arrives damaged or incorrect, please contact us and we’ll be happy to assist you.

Are OLYSSA candles handmade?
Yes. All OLYSSA candles are hand poured in small batches using premium wax blends and carefully selected fragrance oils.

What ingredients do you use?
We use high-quality wax blends and clean-burning fragrance oils designed to provide a long-lasting and enjoyable scent experience.

How can I contact you?
You can reach us anytime through our Contact page. We aim to respond within 24–48 hours